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    A Vendor-Customer Relationship to Improve Product Quality

A Vendor-Customer Relationship to Improve Product Quality

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In 1984 the United States telecommunications industry experienced some dramatic changes. AT&T was separated from its major customers, the Regional Bell Operating Companies (RBOCs). This created a new working relationship between AT&T and the RBOCs. The RBOCs became more concerned about the quality of the products and the specific features of those products.