FTTH Home investment and customer experience

This white paper discusses techno-economical aspects involving the residential customer domain as Fibre-to-the-Home (FTTH) network and service providers roll out and operate their network. It is demonstrated that technological innovation, sound investments and customer experience improvements can go hand in hand in FTTH. By selecting an up to date and future-oriented Home Devices feature set and by streamlining and automating the Home Connection processes, an FTTH operator maintains or expands competitive advantages and can even achieve significant savings. Investment case calculation examples with sensitivity analysis are shown, and practical overviews and assessments are provided for technical aspects.