United Kingdom
Europe
23 Nov 2023
BT delivers superior customer experience and improves operational efficiency with Nokia’s Homeview solution
Nokia solution provides 6,000+ BT care agents with a 360-degree customer view, enabling them to manage over 10 million Wi-Fi endpoints and process over 100 million transactions a day optimizing broadband connections
“Homeview is a one-stop shop to give visibility into the home environment. It has been really powerful in helping our advisers understand how the broadband fixed network is performing and if there are any problems that might be preventing the service from performing at its best so that they can confidently resolve them. We’re actually thrilled with the customer experience improvements.”
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