Technical support services

Harness AI for more efficient network support

Address the growing complexity and demands of modern mobile networks with intelligent services solutions for performance, capacity and efficiency.

The challenges in today's fast-paced digital landscape can slow down operations and impact performance, such as:

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Digital Care Services at the heart of 5G evolution
Proactive AI solutions for 5G network challenges
Accelerate incident resolution with automation and AI/ML based analytics
Amplify your knowledge
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Information overload

Engineers spend 25% of their time searching for information

Unpredictable failures

Operators cannot always predict when hardware will fail, and by the time it does, it's too late

Upgrade risks

Network software upgrades can be complex and may introduce disruptions

Digital Care Services at the heart of 5G evolution

As today’s networks evolve, Digital Care Services bring increased complexity and new demands on performance, capacity and efficiency. Nokia’s Technical Support Services, combined with Artificial Intelligence (AI) are designed to address these challenges, providing an intelligent solution that meets the pressing and intricate needs of today’s network environments. Traditional models face challenges in identifying root causes, troubleshooting complex issues and keeping pace with the volume and complexity of support requests.

Technical Support Services leverages AI to address these challenges and:

Automate Troubleshooting: AI analyzes network data to swiftly identify potential issues, reducing problem-solving time and effort.

Enable Predictive Maintenance: ML algorithms forecast network failures, enabling proactive maintenance and minimizing downtime.

Enhance Knowledge Management: AI optimizes technical documentation, providing support teams with efficient access to the right information.

Scale Support Operations: AI-powered chatbots and virtual assistants handle high volumes of support requests, allowing human teams to focus on complex cases.

Proactive AI solutions for 5G network challenges

Nokia’s Technical Support Services offers a comprehensive AI-powered portfolio that supports telecommunications providers in managing complex, high-performance networks. AI solutions redefine network support, empowering customers and engineers alike with tools that improve operational efficiency, prevent issues before they arise and optimize network performance - all while significantly reducing downtime and costs

Increase the productivity of operational teams

Nokia AI Digital Assistant

Telco industry’s first AI chatbot
Enhanced with Generative AI
40% faster access to technical information

Predict hardware issues to prevent service-impacting incidents

Predictive Hardware Analytics

Predict hardware issues with at least 85% accuracy up to 14 days before a potential failure

Identify anomalies, review trends, verify configuration changes and monitor alarms

Automated Health Check

Prevent outages with highly accurate element level health status views
Analyze issues by checking trends or data values on a specific date

Holistic end-to-end troubleshooting solution

Unified Troubleshooting Framework

Integrates data from alarms, logs, performance metrics and configurations
25% reduction in average case handling time

Minimize human errors and ensure consistency

Software Upgrade Center

Leverages advanced automation tools to minimize human error and ensure consistent, high-quality upgrades
Leveraging AI-driven insights from an extensive data repository and global upgrade expertise, Nokia achieves high rates of first-time success in software deployment