Broadband Easy Connect

Connecting end users to the fiber plant comes with many challenges in terms of process efficiency, field quality and data accuracy. Up to 30% of home connects are not executed to plan (FTTH Council Europe 2023), 10% of return visits to end users have been observed. Broadband Easy Connect allows operators to:

• Start connecting end users sooner
• Reduce the time spent per home connect
• Provide consistent experience to end users

• Tailored workflows for ready to connect, connect & activate, and post connect processes.
• Integrated approach covering both the active and passive parts of the installation.
• Automated tests to validate the installation and the end user service quality.
• Role-based access to all stakeholders in the process: infrastructure provider, retailers, subcontractors.
• Dispatch, guide, and validate the field activities of technicians.
• Automated ONT activation for technician visit and user self-install scenarios.
• Automated upload of test results and birth certificates to the inventory system
• Full reporting on relevant KPIs, backlogs, and zoom-in on field issues, etc.
• Offered as a subscription to a cloud platform.

During the ready to connect phase, the field technician can verify the optical path from the distribution point to the OLT and determine which households are in reach. The ONT activation process is fully automated as well and does not require manual inputs or intervention by the call center. No expert tools are required. At the end of the installation, a birth certificate is generated with all key data from the installation for later use.

Computer vision technology is used to guide the technician through the installation process and check compliance with the procedure and provided instructions. All it takes is a picture before and after installation, verified in the cloud by the Broadband Easy Connect platform.