Software Delivery and Maintenance Services for core networks

Mobile network operators are facing an increasingly complex environment as they move to 5G and integrate cloud-based architectures. The complexity only increases as they engage with new partners and third-party suppliers, all the while under extreme pressure to shorten their time to market and ensure not only the satisfaction of their customers, but their security as well. Nokia Core Delivery services successfully deliver over 1,000 customer projects annually reducing complexity, mitigating risk, and ensuring that our customers deploy their services first-time right.

Nokia Core Delivery services carefully designed service packages consider all aspects of deployment, no matter how complex, automating multiple aspects of the solution to ensure the highest quality within optimized timeframes.

The increasing complexity of today’s software-driven networks places a premium on continuous, automated testing in order to ensure availability, quality of service and faster time to deployment of upgrades and new features. Automated solution-level testing is critical to the operation of DevOps-style operations. The Nokia Test Automation service includes lifecycle management, functional regression, and functional new feature testing. Automated continuous testing reduces the burden on operational testing personnel and speeds up cycle times for rapid development, integration and delivery.

Our end-to-end testing service uses the test automation framework tool and our service team provides the test scripts to be used for solution testing and executes it. As part of our Nokia Test Automation service, we provide both UE (user equipment) and network simulator-based solutions.

Consumer and enterprise demand for networking services is constantly evolving, along with different technologies and operational models. To consistently capture the benefits and ensure competitive differentiation requires a skilled workforce that is ready to deliver service excellence. Nokia Training Services provides curriculum paths to gain the necessary understanding, knowledge and product skills to enable staff to build, operate and optimize your networks and services. 

The Nokia Training Services portfolio is designed to deliver effective role-based learning to employees close to the point of need in flexible format. Our learning experts will recommend the best courses for your needs.

With the increasing importance of network services to both consumers and enterprises, operators must quickly troubleshoot outages and even spot service-impacting issues before they occur. The Nokia Predictive Network Monitoring (PNM) suite of core network analytics tools is a sophisticated platform that helps operators to get ahead of the curve. Our PNM Service works closely with communications service providers to tailor PNM tools to meet their SLA and KPI targets, deploy closed loop assurance and keep their customers satisfied.

Nokia’s PNM improves visibility of the underlying core network functions and provides counters, alarms, KPI measures, health checks, configuration audits, and on demand packet capture files (PCAP) when required to collect. Bringing all this data together, it automatically visualizes the underlying core network performance supporting a customer service, which enables faster fault isolation and resolution.

Even though network deployments are carefully designed to meet identified requirements, the network is dynamic and needs design consistency checks to ensure outages and service degradation are avoided. Nokia provides its Core Assessment and Optimization service to operators to assess and optimize in the case of persistent issues, but also as a proactive service. 

Periodic assessments, audits, and optimization by our top experts reduce risk and provide the best possible customer experience. Network assessments are especially important prior to obvious shifts in traffic patterns associated with special events, like sporting or cultural events, the addition of major peering points or upgrades to the access network such as mmWave. Nokia provides our proactive customers with the expertise to assess and optimize their core network to handle these changes.

When issues arise, network operators rely on Nokia Troubleshooting and Case Handling services to provide them the support they need to quickly resolve issues and limit the impact on their customers by ensuring high availability and reliability. This is especially important for mission-critical services as well as ensuring overall customer satisfaction. We apply our global expertise and in-depth knowledge and experience to quickly solve operational issues and addressing the causes of high impact events. Our Nokia experts are available for all operational issues. Support is delivered with pre-defined turnaround times.

As telecom operators embrace cloud-native architectures and experience increasing issues around cybersecurity, they need to keep their networks updated with the latest features and security patches. Operators need seamless and effective management of software version deliveries. Lifecycle management is especially critical. We offer support to complex ecosystems with a mixture of dedicated and virtual machines as well as native-CNF cloud architectures.

Nokia Software Change and Release Management is a lifecycle management solution that provides operators with seamless and effective management of software version deliveries. It can be used to update software for bare metal, virtualized and telco Cloud Core environments.