Predictive Care for fixed networks

Predictive analytics and expert insight proactively identify and solve broadband access network problems

Predictive care takes fixed access network maintenance to the next level

Nokia Predictive Care for fixed access networks takes support to the next level of efficiency, delivering a distinct advantage for our customers and their end users. Powered by Nokia's Predictive Care cloud-based platform that combines big data collection and storage, intelligent analytics and extreme automation and advanced processes, Nokia is revolutionizing the support model to move away from traditional reactive support to a proactive approach that predicts faults and solves them rapidly. And this is all coupled with Nokia's strong commitment to security and data privacy standards.

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Predictive Care service benefits
Predictive Care Expert advantage
Build gigabit fiber networks that last
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Proactive issue detection

Up to 40% proactive issue detection. Use machine learning technology to collect anomalies on deep element counter level

Faster issue resolution

Up to 31% faster issue resolution. Predict and resolve performance and quality degradations before they impact customers

Outage reduction

Up to 65% outage reduction. Deep experience to capture service impacts and identify the mitigating actions required

Predictive Care service benefits

Reduce OPEX and improve staff efficiency

Shift from reactive to predictive network care
Shorten resolution time for network problems
Reduce firefighting and improve maintenance planning
Increase the speed and accuracy of issue detection, root cause analysis, and resolution
Improve the efficiency, utilization, and work quality of operations and management teams

Deliver a consistent quality of service and high network availability

Simplify network management by gaining visibility of vital network health data
Ensure that networks are ready to handle interventions, upgrades, special events, and new launches
Improve KPIs and increase network utilization
Boost network uptime and prevent outages
Increase network stability and reliability
Improve end-user service quality and availability

Predictive Care Expert advantage

Advanced monitoring, reporting and notification of targeted early problem indicators
Comprehensive analytic tools and periodical in depth health checks
Highly focused customer support teams with a customer dedicated lead resource, providing a personalized support model
Very fast, streamlined and highly repeatable and effective restoration workflows