Shankar Kasturirangan

Biography

Shankar Kasturirangan is a Principal Consultant with Bell Labs Consulting at Nokia focusing on Digital Operations and Customer Experience domains with expertise in operations transformation. His consulting experience includes analysis, design, assessment and implementation support across multiple facets of large transformation programs for Tier 1 and 2 operators around the globe. He has advised several global operators through readiness assessment, best practice adoption and roadmap implementation of operations transformation projects. Previously, as head of OSS-BSS Technical Services, he has led over 100 projects in the delivery and operational support of OSS solutions to over 50 customers around the globe. 

Key skills and experiences: 

• Consulting experience with digital operations transformation across organization, technology and operating model. Strategy and operations consulting for large transformation programs across planning, design and execution phases
• Specific domain expertise in service assurance and fulfilment and customer experience, including establishment and assessment of operational readiness programs 
• Leading large OSS-BSS systems integration program deliveries