Suppliers' guide to invoicing
Guideline for orders
Nokia applies a “No Purchase Order – No Pay” policy. This means that the supplier needs to obtain a valid, system generated purchase order prior to delivering goods and/or services to Nokia.
Only in few limited exceptions this policy may be bypassed. For further information, please reach out to your contact person at Nokia.
Guideline for invoice submission
Suppliers can find the correct invoice submission method for each country and the Nokia entity by using the Invoice Address Search Tool. In the tool you can also find the country specific regulatory requirements.
E-invoicing is set as mandatory or preferred method of invoice receiving in all countries where it is legally allowed.
It ensures faster processing and lead time. Please look at the Invoice Address Search Tool for migration if you still use manual/paper invoice methods. Please always submit correct invoice to Nokia.
In case of questions concerning system to system electronic invoicing, feel free to contact e-invoice@nokia.com.
Guide to invoice submission channels
The right channel depends on the type of the purchase order (PO)
|
Purchase |
PO number has 8 digits 3… 4…, 6… or 9xxxxxxx (Prefix starts with 2 zero in case received via Ariba Network) |
PO number has 10 digits 39...., 4200…, 4501…, 454…, 501…, 502…, 74… (received via Ariba Network), 82… or 85xxxxxxxx |
Received in Ariba Network 63xxxxxxxx, 9xxxxxxxxx, BPOxxx or Cxxx - einvoice enabled; 009xxxxxxx follow instruction in 1st column, 74xxxxxxxx follow instruction in 2nd column |
|
|
Electronic |
APeConnect / ASP - SaaS EDI application (Nokia Edicom Portal for Brazil only) |
E2Open (WebEDI) Please register subject to region via helpdesk-america.webedi@nokia.com or helpdesk-emea.webedi@nokia.com |
Ariba Network (multiple channels including EDI) | |
| EDI RosettaNet 3C3 PIP V11.01.00 and EDIFACT. |
EDI For POs prefixed 4501 and 4200 through GXS using EDI Standards, ANSI X12 and EDIFACT |
|||
| APeConnect | ||||
|
Paper |
Send the invoice to the postal address mentioned on the PO, or find the postal address in the Invoice Address Search Tool | Send the invoice to the defined physical PO box, check the address in the Invoice Address Search Tool | N/A |
Eight rules to remember for efficient and correct invoicing
1. Correct billing address
Ensure correct “bill-to” entity and address is in the invoice. For guidance refer to PO/contract/Invoice Address Search tool.
2. Contact for non-PO
Ensure that the name and Nokia contact details are provided on the non PO invoices
3. Web-portal
Ensure invoice data entered into the web-form and the attached PDF invoice copy are matching.
4. Bank details
Ensure the bank details are the same as provided to Nokia. Registered suppliers can update bank details through AP portal. Non-registered suppliers can contact AP helpdesk for updates.
5. Delivery note (freight)
Refer to a purchase order/delivery note/unique shipping ID number on the invoice.
6. Updated information
Ensure your current contact details (including email IDs) stay updated in the self-service portals.
7. Purchase order number
Use correct purchase order number on the invoice. Do not use fully invoiced or incomplete PO number on the invoice.
8. Invoice content
Ensure all data on the invoice is correct and matches with the PO. This includes material code number, material description, VAT/TAX ID, quantities prices, payment terms, invoice currency, T&C and number of purchase order lines
Support needed?
To check the payment status of your invoices as well as to get user guidelines, please use
Nokia supplier payment helpdesks
Tool specific helpdesks for technical and process queries:
SAP Ariba Help Centre
SAP Ariba at Nokia
Please reach out to your Nokia contact person to fill in the support request form on your behalf
e2Open
Mandatory information to be included in your query to the AP helpdesk
- Full name of your company/vendor code
- Purchase order number
- Invoice number
- Invoice amount
- Invoice date
- Payment receiving date
- Subject field of the mail: mention Nokia entity name or code
Without this information your query cannot be responded to
Useful links
Tools |
Internet address |
|---|---|
AP eConnect: For uploading former Nokia and former Alcatel-Lucent invoices in one tool. |
|
E2Open: For uploading former AlcatelLucent invoices |
https://alcatel-lucent.e2open.com/perl/login.pl?destination=/web/e2open… |
Ariba Network: For managing Ariba I-Buy invoices |
|
Invoice Address Search Tool: For searching the invoice submission channel and the Nokia offices |
|
iTower |
|
Nokia Policies: For general Nokia policies and communications, including general T&Cs |
https://www.nokia.com/about-us/investors/corporate-governance/policies/ |